Refund policy

Return & Refund Policy

At KBMT, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise has an issue, please contact us as soon as possible.

Returns

We accept return requests within 7 days of delivery.

To be eligible for a return:

The item must be unused and unworn.
The item must be in its original condition.
The item must have its original packaging and tags, where applicable.
Proof of purchase/order details must be provided.

Non-Returnable Items

The following items may not be eligible for return:

Items that have been worn, washed, or damaged by the customer.
Customized or personalized products.
Items returned after the return period.
Products without their original packaging where applicable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos/videos of the issue.

After reviewing your request, we will provide instructions for the next steps.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider or bank.

Exchanges

If you need to exchange an item for another size or eligible product, please contact us within the applicable return period. Exchanges are subject to product availability.